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Click
here to e-mail us.
Call us at 214-221-9900, 9
a.m. to 5 p.m., Central time.
Write to us at 5919
Greenville Avenue #103, Dallas, TX 75206.
To return a
non-personalized item, contact us within 15 business days after
receiving the item to initiate an exchange for another selection or a refund
to the credit card used for the purchase. To return a personalized
item that is damaged or defective, contact us within 5 business days after
receiving the item to initiate an exchange for another selection or a refund
to the credit card used for the purchase. Please note that we are unable to
refund gift wrap charges and cannot accept them as a return. Shipping
charges can only be refunded if the return is due to our error.
To return an item, repack
it in its original packaging, if possible, with the packing slip and mail it
to:
Man About Town, 5919
Greenville Avenue #103, Dallas, TX 75206
For your security, please
return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel
Post) and retain your receipt. We are not responsible for returned items
that are damaged or lost in transit.
If you are returning an
item because it is damaged, defective, or not the correct product, we will
provide a prepaid return label. Contact us at 214-221-9900, 9 a.m. to 5
p.m., CT., or e-mail us to request a return label.
After a return has been
received, allow 1-2 weeks for processing. All refunds will be credited to
your credit card account.
Complimentary Gift Notification
Service
Afraid your gift won't arrive in time? Want to let someone
know that a gift has been purchased for them? When you specify a gift
recipient's name in the SHIP TO portion of the order form, MAT will
automatically send a postcard to your recipient letting them know that you
have ordered a gift for them.* There is no charge for this service.
*This applies only to gifts
shipped via UPS Ground. |
